Meta has updated a note at the top of the Quest support site to say that a “software update issue” is causing the Quest 2, Quest 3, and Quest 3S headsets to malfunction. The company wrote that while “most” people can now use the headset normally, it is “actively working to resolve issues for all users.”
The fact that Meta says it’s currently working on a fix “for all users” means Quest 2 and 3 owners who have reported that Meta won’t repair or replace their headsets because they’re out of warranty. This may be good news for some. Some Reddit users said the company sent them emails confirming that they were receiving out-of-warranty service on this issue, and a community manager on the Meta Support forum said in an update yesterday that Meta’s customer support said: We need to take a new direction in how we support our users.” now. ”
Meta posted on Dec. 6 that there was a software update issue affecting “some newer Quest 3S devices,” but both at the time and in an earlier version of the new support site message, the Quest 2 or 3 headsets or what software versions were involved. UploadVR reported this week. The company announced on December 9th that it is rolling out its latest update, Meta Quest v71, which adds features such as improved virtual desktop display connection methods and keyboard pass-through support in virtual environments.