Enhancing Communication Skills: Insights from Michael Chad Hoeppner
In an enlightening discussion on effective communication, Michael Chad Hoeppner, founder and CEO of GK Training, shares his insights from his forthcoming book, Don’t Say Um: How to Communicate Effectively to Live a Better Life, set to release in Winter 2025. This article synthesizes key points from his conversation with Emily Adeyanju of McKinsey Global Publishing, highlighting common pitfalls in public speaking and practical solutions to improve communication skills.
Understanding Common Speaking Pitfalls
Mumbling and rambling are frequent challenges faced by speakers. According to Hoeppner, the underlying issue lies in whether a speaker is focused on the audience or preoccupied with their own performance. For instance, in urgent scenarios—such as warning someone of an impending danger—people tend to communicate clearly and decisively because they are concentrating on conveying the message effectively to their audience. In contrast, self-focused thoughts can lead to ineffective communication, marked by filler words and hesitation.
Strategies for Improvement
Hoeppner emphasizes the importance of physicality in communication. He recommends exercises that utilize embodied cognition to foster better speaking habits. One such exercise involves using finger movements on a surface to metaphorically “walk through” the selection of words before speaking, thereby enhancing linguistic precision. He observes,
“When you’re more in command of the words you’re choosing, you have less fillers and less mumbling.”
Identifying and Eliminating Filler Words
Filler words like “um,” “like,” and “kind of” can dilute speech clarity. Hoeppner proposes assessing whether such filler phrases are grammatically necessary and if the speaker is consciously aware of their usage. He advocates for expanding one’s understanding of what constitutes filler language and suggests that tolerating silence can effectively replace unnecessary verbal fillers. He notes that pauses are vital for communication, and that allowing for silence gives speakers the time and mental space needed to articulate their thoughts clearly:
- Practice using small, physical objects to represent thoughts during a pause.
- Embrace silence to gather thoughts instead of filling gaps with fillers.
The Role of Gestures in Communication
Contrary to traditional advice that discourages hand gestures, Hoeppner encourages communicators to embrace gestural freedom. He posits that when speakers are restricted from using natural gestures, it often leads to a more monotonous vocal delivery and stiff body language, diminishing the overall effectiveness of their message.
Recovering from Mistakes During Presentations
Mistakes are a natural part of public speaking; thus, preparation is key. Hoeppner advises against rigid memorization of delivery styles, which can lead to panic if interruptions occur. Instead, he encourages practicing speech in varied settings to build adaptability. He presents three options to deal with mistakes during presentations:
- Fake it: If the mistake goes unnoticed, continue without acknowledgment.
- Fix it: Address the error openly and move on.
- Feature it: Turn the mishap into an opportunity for discussion.
Utilizing Eye Contact Effectively
Eye contact plays a crucial role in engagement, but Hoeppner warns against overly technical rules of maintaining contact. Instead, he advocates for eye contact to be natural and interactive, allowing speakers to gauge their audience’s reactions instead of treating it as a rigid checklist. Effective eye contact should aim to connect with the audience and convey genuine engagement.
Adapting to Virtual Communication
Public speaking techniques remain relevant in virtual formats, with one significant change in eye contact dynamics. In virtual settings, looking directly at the camera can create a sense of connection with remote audiences. Hoeppner advises speakers to adapt their eye contact by positioning their video feeds near the camera lens, which can enhance the perception of connection:
“The camera is a tremendous gift because it allows you to beam yourself into the hearts and minds of any number of people anywhere.”
The Importance of Muscle Memory
Hoeppner notes that effective communication involves a physical component that is often undervalued. Muscle memory plays a vital role, as effective speaking requires the coordination of numerous muscles. He emphasizes that practicing speaking exercises with bodily movement can lead to more effective delivery, shaping better habits over time.
Confronting Vocal Fry and Breathing Techniques
Vocal fry, characterized by insufficient airflow through the vocal cords, can detract from effective communication. Hoeppner distinguishes between mere breathing techniques and the concept of “putting air into action,” which involves utilizing breath to project clarity in speech. He suggests exercises that integrate deep breathing to support vocal performance.
Conclusion: The Journey Towards Effective Communication
Hoeppner’s insights underscore that effective communication is an attainable skill that requires practice, awareness, and adaptability. Rather than seeking perfection, he encourages readers to engage in continuous improvement through actionable steps, reinforcing that anyone can enhance their communication abilities, regardless of their starting point.
Watch the Full Interview
For an in-depth understanding of Hoeppner’s strategies and recommendations, watch the full interview on McKinsey’s platform.
