Roku is currently looking into user reports about washed-out colors when streaming HDR content, particularly from Disney Plus. This issue appears to extend beyond just one application, affecting numerous streaming services on Roku TVs.

Community Response and Investigation Updates

According to Roku community moderator RokuEmmanuel-D, the company is actively investigating the reports of discoloration in HDR content. In a recent update, the moderator encouraged users to provide detailed feedback, including specific examples, affected content, and the model and software version of their TVs.

Initial User Reports

Initial comments on the Roku issue tracking board predominantly indicated problems with HDR content on Disney Plus, specifically noted by users of TCL-branded TVs. Many users reported that the app’s menus function normally, but the HDR content displayed is significantly muted, resembling a grayish tone.

Wider Impact Across Streaming Services

As discussions progressed, more users began reporting similar issues across other services such as YouTube TV, Netflix, Apple TV Plus, and Amazon Prime Video. Notably, one user with a Hisense Roku TV observed that HDR content from a PS5 and a 4K Blu-Ray player worked well, suggesting that the problem might be limited to Roku’s streaming applications rather than a broader hardware issue.

The Nature of the Issue

While washed-out colors can sometimes occur on televisions that lack the brightness needed for effective HDR display, users emphasized that the current reports point to a more severe problem wherein HDR images appear nearly desaturated, creating an almost black-and-white effect. This has led to discussions in various online threads where users mention their experiences with similarly affected content.

Conclusion

Roku has yet to respond to inquiries for comment regarding this issue. As users await clarification, those affected are encouraged to contribute their experiences to help expedite the investigation.