Issues Arise with Samsung’s HW-Q990D Soundbar Following Firmware Update
Recently, a firmware update for Samsung’s flagship soundbar, the HW-Q990D, has led to significant functionality problems for many users around the globe. Reports indicate a malfunction that has rendered the device largely unusable since the update was released.
Firmware Update Causes Major Setback
Affected users have taken to various online community platforms, including Samsung forums, Reddit, and AVSForum, to express their frustrations. Complaints have surfaced from consumers in various countries, including the United States, Austria, the Philippines, and Malaysia, suggesting a widespread issue that transcends geographical boundaries.
Symptoms of the Problem
Many customers have reported that their soundbars have become unresponsive following the update to firmware version 1020.7. Reports indicate that the soundbars power on but freeze on the TV’s eARC input, resulting in a complete lack of sound output. Factory reset attempts and access through Samsung’s SmartThings app have proven ineffective for numerous users, exacerbating the situation.
Advice for Users
Given the current state of the firmware, users with Samsung soundbars are advised to disable automatic updates until a resolution is provided. While the HW-Q990D seems to be the most affected model, there are sporadic reports of similar issues impacting other models, such as the HW-Q800D and HW-S801D.
Samsung’s Response and Next Steps
The Verge has reached out to Samsung for an official comment on this matter. Reports suggest that some users have been instructed to send their malfunctioning soundbars for repairs, indicating that this may be a more serious issue than a simple software fix. As the situation develops, consumers are left hoping for a prompt and effective solution from the company, potentially through another firmware update.
For those affected, staying informed through official channels will be key to resolving any soundbar issues quickly.
Thank you to Eric for the tip on this story.
